We understand that how we collect, use, exchange, and protect your information is important to you, and we value your trust. Our Privacy Policy outlines how we do this in accordance with the Privacy Act and the Australian Privacy Principles. It covers:

• Information we collect
• How we use your information
• Who we exchange your information with
• How we keep your information secure
• How you can access, update, and correct your information
• How you can make a complaint about misuse of your information

1. About this policy

The Privacy Act 1988 requires entities bound by the Australian Privacy Principles to have a privacy policy. This privacy policy outlines the personal information handling practices of our organisation.

This policy is written in simple language. The specific legal obligations when collecting and handling personal information are outlined in the Privacy Act 1988 and in the Australian Privacy Principles found in that Act. This privacy policy will be updated when our information handling practices change.

2. Collection and storage of your personal information

2.1. Why do we collect your personal information?

We collect personal information for the following purposes:

• If you are a customer, to provide you with IT repair and support services for your computer and peripheral devices, including related services. We always try to collect only the information needed for the services requested.
• If you are an applicant seeking employment or a contractor role, to assess your suitability.
• If you are an employee or contractor, for all purposes relevant to your employment or engagement.

2.2. What personal information do we collect and store?

The personal information we collect and store depends on your interactions with us and may include:

• Your name and contact details, including physical address, email address, and telephone number(s);
• Your ABN;
• Your bank account and/or credit card details;
• Your employment history (which may include sensitive information) if you apply for a job;
• Other employment-related information if you apply for a job; and
• Other information you may provide, e.g., through customer surveys.

2.3. How do we collect personal information?

Direct collection

We may collect information directly from you in various ways, including:

• When you fill out an electronic form on our website
• When you sign up for our newsletter
• When you enter a competition
• When you apply for a job
• When you call or email us
• When you complete a customer survey

Social media

Some customers engage with us through social media channels. We may collect information about you when you interact with us through these platforms.

Email lists

We collect your email address and, if provided, other contact details when you subscribe to our email lists. This information is used to send newsletters, updates, and to administer the email lists.

Electronic forms

We use e-forms on our website to facilitate complaints, applications, or inquiries.

Website cookies and tracking

We may collect information via cookies (small text files stored in your browser) and other techniques such as web beacons. These help us understand how users interact with our online services and improve our offerings. Third parties may also place cookies on your browser for targeted advertising.

Persistent cookies may be used to recognize you upon return visits and track services viewed. Cookies also help analyze traffic patterns and usage trends. You can configure your browser to refuse cookies or notify you before accepting them.

We may log IP addresses to analyze trends, administer the website, track user movements, and gather demographic information.

Indirect collection

To provide our services, we may collect personal information from third parties, such as:

• Publicly available sources
• Your representative (e.g., assistant, colleague, relative, caregiver) who contacts us on your behalf

2.4. How do we store/hold your personal information?

All information is stored electronically and securely within our database and other secure information systems.

2.5. Anonymity

Where possible, we allow you to interact with us anonymously or using a pseudonym. For general inquiries, providing a name is not required. However, for most services, we need sufficient details to process your request effectively.

2.6. Opting-Out of Targeted Ads

Web browser opt-out

You can opt-out of receiving personalized ads by clicking on the blue icon that appears in targeted ads and following the instructions. This opt-out is browser-specific and relies on an opt-out cookie. If you delete cookies or upgrade your browser, you may need to opt-out again.

Mobile device opt-out

To opt-out of targeted ads based on behavior across different mobile applications:

• iOS 7 or Higher: Go to Settings > Privacy > Advertising > Enable “Limit Ad Tracking.”
• Android OS 2.2 or higher with Google Play Services 4.0 or higher: Open Google Settings > Ads > Enable “Opt out of interest-based advertising.”

Safari users

Opt-out cookies for restricting targeted ads may be deleted before their intended expiration date. We have no control over these browser settings.

This privacy policy may be updated as necessary to reflect changes in information handling practices.

Here’s the revised version with the company name removed:

3. What if you don’t provide us with your personal information?

If you choose not to provide your personal information, we may be unable to properly deliver our services, manage your account, verify your identity, or inform you about other products and services that may be beneficial to you.

4. When will we notify you that we have received your information?

When we collect personal information directly from you, we will take reasonable steps to inform you about how and why we collected your information, who it may be disclosed to, and how you can access, update, or lodge a complaint regarding it.

5. Disclosure

Protecting your privacy and personal information is a priority for us. We do not share your personal information with any other person, organization, or entity, except for contracted service providers and related corporate entities.

5.1. Service Providers

We work with several service providers who may receive personal information strictly for the purpose of helping us deliver our services. These include providers that manage our IT infrastructure, host our website servers, and offer third-party repair services.

5.2. Disclosure of Personal Information Overseas

We do not disclose personal information to overseas entities.

6. Quality of Your Personal Information

To ensure the accuracy, completeness, and currency of the personal information we collect, we take steps such as:

• Recording information consistently,
• Promptly updating existing records with new details, and
• Verifying contact lists for accuracy.

The accuracy of your information largely depends on what you provide to us. If your details change (e.g., new address or name change), please let us know so we can update our records.

7. Security of Your Personal Information

Safeguarding your personal information is a priority. We implement reasonable measures to protect it from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:

• Confidentiality agreements with employees,
• Security protocols for system access,
• Audit trails of data modifications,
• Electronic security measures such as firewalls and encryption, and
• Controlled office access.

8. Direct Marketing

We may send you marketing communications about our products, services, discounts, competitions, and promotions that we believe may interest you. These communications may be sent via email, SMS, telephone, mail, or other electronic means.

You will always have the option to opt out of marketing communications, and we will provide simple steps to do so.

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. You can do this by contacting us, and we will respond within 30 days.

If we refuse access or correction, we will provide written reasons. If we correct your information and have shared the incorrect details with others, we will inform them of the correction unless there is a valid reason not to.

If we refuse to correct your personal information, you may request that we associate a statement with it indicating that you believe the information is incorrect and why.

10. How to Make an Enquiry or Complaint

If you have an enquiry or complaint about our handling of your personal information, please contact us using the details provided below. We will acknowledge your complaint promptly and aim to respond within 30 days.